Dealing with conflicts in the workplace
Separate People From Problems – often you will feel that someone is being unfair or prejudiced in rejecting your work or ignoring you, however it might be that there are factors affecting them that you don’t know about. In this situation it’s best to meet with the person and ask them directly what the issue is and what you can do to improve or assist.
Listen Carefully to Different Interests – it’s important that everyone understands each other's underlying interests, needs and concerns. Make an effort to understand the other person’s motivations and goals, and to think about how those may affect their actions.
Listen first, talk second – listen to the other person’s point of view without defending your own position, making sure you let them finish speaking before you respond.
State the facts – remember that your perspective will be different to everyone else, so describe the facts as from your perspective. Make sure you state your own opinions and feelings and avoid accusing others of anything – try to say “I did that” and “I feel that” rather than “you said” and “you are doing this” etcetera.
Explore options together - by this stage, you may have resolved the conflict. Each side will likely understand the other's position better, and the most appropriate solution might be obvious. However, if it is not, it’s best to brainstorm ideas together and be open to ideas and suggestions that you may not have considered before. Ideally together you can come up with a win-win solution!
Remember, if there is any conflict you feel might be out of your control or the other person is not responding to your attempts to resolve it peacefully, make sure you tell your supervisor and/or your IPS.
Name: Natasha Zibusiso Saungweme
City: Canberra, ACT
Program: Hospitality Internship Program
The reason you choose this program:
I decided to do this one year internship to broaden my knowledge in Culinary Arts. I believe that as an up coming chef one needs to travel and gain as much exposure as they can outside their comfort zone. As an intern you are a student who is being taught the art of cooking and presenting the finest dishes with world renowned hotels. It is not easy to get employment with these hotels yet you are privileged to be let in as an intern.
Suggestions for future interns:
Take this opportunity to develop and improve your skills. You might be an intern but you are welcomed as a team member. Always do the best you can within your capacity and know that as time goes on you will improve.
Three things you like the most about Australia:
1. I love the infrastructure in the city and the layout of the neighbourhoods where you can take endless walks.
2. I like how polite and welcoming the people here are. You can strike a conversation with anyone you meet.
3. I like the weather changes especially spring when all starts to bloom again.
Role: Marketing Executive
I came to Australia in February 2014 to improve my English skills. My first stop was Sydney and very soon I adapted to the Australian lifestyle and fell in love with this wonderful country. I had worked in an advertising agency for many years in Brazil and was looking forward to have an experience in the field of Marketing in Australia.
I started working at Australian Internships in October 2014, as a Marketing intern. It was my very first international experience in my field and I was absolutely excited about the opportunity that was given to me. I started working in the main office which is based in Brisbane and had a great support from the entire team, specially the Marketing team. I’ve learnt about the business and its marketing goals very quickly and soon fell in love with the company, the whole team and my role. After a few months it was offered to me a full time job as a Marketing Executive in the Sydney office, which is my current role.
How would you describe your work?
I would describe my work as challenging and rewarding. Challenging because I am always dealing with different people from different parts of the world, with different accents and different cultures. I learn a lot from this people and feel very happy when they apply for the program and have the chance to improve their professional skills. Coming to Australia to complete an internship is a dream for many of our candidates and I think it’s really rewarding to be a little part of it!
What do you like the most about your work?
I am completely passionate about my field of study (Marketing, Branding and Advertising), about understanding people and how they relate to brands. Building a powerful and trustworthy brand is something that motivates me to wake up every morning and come to the office. Being in a company that is helping people to achieve their career dreams is inspiring and I love being part of it!
Your message to the interns
Well, I was an intern in Australia before, so somehow I feel I understand each and every one of our interns. I think it is very important that you follow your dreams and that you believe in yourself. We are capable of unimaginable things, we just need to believe in it!
Spectrum Now Festival
Dates: 3-16 March, various locations around Sydney
Immerse yourself in a vibrant program of unique collaborations in art, music, stage and talks across multiple venues city-wide! The Domain, the heart of the festival, will be transformed into a vintage circus fairground, hosting a ticketed Big Top full of local and international music and comedy acts, lots of free entertainment, a KidZone and a delicious selection of food and drinks served up by some of Sydney’s hottest restaurants and bars.
For more information visit: http://spectrumnow.com.au/
Melbourne Food & Wine Festival
Dates: 4-13 March
Location: various locations around Melbourne
Food and wine lovers in their hundreds and thousands each year indulge in more than 200 events that fill Melbourne's labyrinthine network of restaurants, laneways, lights-turned-down basements and dizzying rooftops.
For more information visit: http://www.melbournefoodandwine.com.au/
Dates: 24-25 March,
Location: Moora Park & Shorncliffe Pier
The Bluewater Festival is held annually to celebrate and watch the start of the Brisbane to Gladstone Yacht Race. View the bonfire and fireworks, and experience the moonlight market and free entertainment!
For more information visit: http://bluewaterfestival.org.au/
voted on tripadvisor as the travellers choice top destination in Canberra, it is worth a visit!
Find out more here: https://www.awm.gov.au/
A beautiful national park with over 20,000 years of history and culture, it is a wonderful place to visit and take a walking trail.
We’d love to hear what YOU want to read in this newsletter, so feel free to give us some suggestions on what to include next time!